Returns & Refunds Policy

Designing Spaces and places Pty Ltd is bound by Australian consumer law and will process all returns and refunds in line with these laws.

Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first deposit, the order can no longer be cancelled.

Mattress purchases can not be exchanged

Please choose carefully.

Mattresses cannot be resold for health or hygiene reasons once unwrapped or furniture orders have been placed to meet your specific order. Due to this reason we do not give refunds or offer exchanges or credits if you simply change your mind or make a wrong decision.  

It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product.